DPD, a package delivery company based in Europe, said it has used AI-powered customer chat “successfully for a number of years,” according to a BBC story yesterday. But this week a series of screenshots showed the chatbot swearing, insulting DPD, and writing a bad, self-deprecating poem about how useless it was. The company blamed a recent update and disabled the chat to address it, the article said.Posted Jan 20, 2024, 9:21 PM UTCComments
DPD, a package delivery company based in Europe, said it has used AI-powered customer chat “successfully for a number of years,” according to a BBC story yesterday.
But this week a series of screenshots showed the chatbot swearing, insulting DPD, and writing a bad, self-deprecating poem about how useless it was. The company blamed a recent update and disabled the chat to address it, the article said.
French